• Celluloco.com offers both warranty of merchantability and of fitness of use on all of its products, both of which are guaranteed to you through our 10 Satisfaction Guarantee Policy.  Please bear in mind that data transfer compatibility issues of our media devices with your wireless service providers are not protected by these warranties.   All returned items under our 10 day guarantee must follow strict guidelines explained in our Return Policy.
  
  
• Any and all technical defects regarding your purchase after our 10 day grace period (aka 10 Satisfaction Guarantee Policy) of your receiving of that product must be reported directly to that respective manufacturer for warranty redemption. Celluloco.com's liability of any product exchange or refund to customers ends at the end of the 10 day grace period and is transferred to manufacturer of the product, regardless of whether or not the product is an import and that it may only be serviced through manufacturer's warranty repair centers outside of the U.S. In sum, customer's only legal recourse of product warranty after Celluloco.com's 10 Satisfaction Guarantee Policy becomes the manufacturer's warranty, wherever in the world it is redeemable and in whatever way such manufacturer decides to handle it. Customer understands that by purchasing a product through Celluloco.com, he agrees to the time frame and contents of our 10 Satisfaction Guarantee Policy and that the manufacturer, even if situated overseas, is his only recourse for product warranty after the maturity of these 10 days.
  
  
• Product warranty does not cover any batteries. To avoid the need to purchase replacement batteries for a new phone, Celluloco.com suggests that all batteries be charged for at least a 12 (twelve) hour period prior to their initial use. Failure to do so will render your battery unfit and incapable of performing to the standards claimed by manufacturer. The only instance where Celluloco.com will exchange a battery will be if it reported D.O.A. (dead on arrival) within 48 hours of product receipt after initial 12 hour charge has resulted ineffective.
  
  
• Should you have a technical issue with your purchase after the 10 day period allowed to you, Celluloco.com does offer technical support online to assist you in resolving the issue on a basic level.  In case of full blow technical failures, we do recommend that you recourse your Manufacturer's Warranty* which is in effect for a period of up to one (1) year from your purchase date.   A manufacturer's warranty generally covers technical failures and fitness of use with your GSM provider of your choice provided that you enter the correct "data access protocol" specific for your provider (read here for browser settings help). It does not cover misuse, abuse, liquid damage, or normal wear and tear from use of the product.
  
  
• Customers are reminded that most of our media devices are imports and might not come with an English manual since they were not meant to the American market at the time of their inception.  They all do, however, come with full English firmware loaded on them and if your mobile arrived in a foreign language, please click here to find out how to set it to English. Your English User's Guide to your media device may be available for immediate download in our page dedicated to that product in the form of a .pdf Acrobat Reader file (look right below the thumbnail of the product).  This is in fact is great solution to the lack of manuals since it is a fully thumbnailed solution easy to navigate and to find the answers to all of yours doubts.
  
  
• When purchasing a product a Celluloco.com, customers understands that our disclosure of full waiver of product warranty liability to customer upon and after the maturity of our 10 Satisfaction Guarantee Policy is of binding and legal effect to customer's credit card issuer in the sense that it legally prevents customer from successfully disputing a charge on his/her credit card used to pay for such goods on any grounds of our non-compliance to any product warranty after the completion of such 10 day period.
  

As a distributor of high end mobiles usually not seen on U.S. soil, Celluloco.com regrets to inform that manufacturers will not provide warranty support in the U.S. on most of the media devices we sell. In the rare event that the mobile you purchased from us is endorsed by an U.S. carrier, you will be able to submit it to the U.S. manufacturer for warranty repair. Here are the contacts for them in the U.S.:

** When shipping phone to a manufacturer for warranty repair/replacement, please do not ship any accessory with your phone (i.e. battery, battery cover, chargers) They will not return these to you.  Always make sure to include a copy of your sales receipt (if you don't have one, please request one here) and your name, return address along with a brief description of the failure (be concise).

The entire list of mobiles detailed below are not warranted in the U.S. Our 10 Satisfaction Guarantee Policy will guarantee all buyers of product exchange in case of technical failure for up to 10 (ten) calendar days after their receipt of the merchandise provided that there are no signs of user negligence and that the mobile is returned in the same complete manner (i.e. original box, literature and accessories) in which they received the merchandise from us. Ineligible returns will be sent back to the buyer at his expense. Recourse for ineligible returns and for those buyers claiming failure outside of our 10 (ten) day grace period will be the manufacturer's warranty overseas. Please visit manufacturer's website in the regions detailed below to find the current address for warranty work submission:

Celluloco.com reminds buyers of its imported products detailed above that they are they are solely responsible for locating the address of warranty repair for their respective gadget from the region of product importation. While not legally obligated to assist customer with this procedure, Celluloco.com sales team stands ready to assist via email here. If you choose to have Celluloco.com submit your phone for warranty work outside of the U.S., please be reminded that by doing so you agree to hold Celluloco.com harmless of any losses, return time frame obligations and any and all work performed that will render your product unfit for use. Futhermore, you will also agree to hold Celluloco.com harmless of any agency relationship with the manufacturer overseas. In a nutshell, Celluloco.com will be making the submission to the overseas manufacturer as a gratitude to our customer's business, not partaking any legal participation in such act.

Please bear in mind that we will be posting any changes in U.S. vs. Non U.S.  Manufacturer's Warranty redemption procedures once we learn that any of our media devices have been granted FCC licensing in the U.S. which usually signifies that the U.S. division of the manufacturer will start support its warranty here in the U.S.. Customer understands that contents of the lists aforementioned can change without any prior notice according to manufacturer's notices of U.S. endorsements.

Thank you,

Celluloco.com Customer Support.